Customer Care Advisor - Part Time
Job No:
CAP859
Location:
Mile End
About Us
Capital S.M.A.R.T Repairs (S.M.A.R.T) is a leading-edge collision repair centre business with over 40 sites located throughout Australia and New Zealand. Redefining the industry, S.M.A.R.T offers state of the art premises built to deliver efficient repair practices and excellent working conditions. S.M.A.R.T is growing and is fast developing a reputation for excellence in customer service both within and outside of the industry.
We are currently seeking an experienced Customer Care Advisor to work from our Mile End site on a Part Time Job Share basis. The roster for this position will be on a fortnightly basis:
Week One: Wednesday, Thursday, Friday
Week Two: Thursday, Friday
About the role
The Customer Care Advisor is the first point of contact for our customers. You will use your customer service expertise and rapport building skills to put the customer at ease, show you understand their story and clearly explain the Capital S.M.A.R.T difference, instilling confidence that the customer has left their car in very capable hands.
At S.M.A.R.T, consistently delighting the customer is key to everything we do, and what we expect from you each and every day.
We are seeking someone who
- Strives to achieve a positive customer experience in every interaction
- Has previous experience in a customer facing high paced environment
- Has high attention to detail
- Is organised and has exceptional time management skills
- Can build rapport in person as well as over the phone
- Works well in a team
For You
In reward for your expertise you will be offered a great working environment, career growth opportunities, industry competitive pay and a chance to work with an industry leader that has experienced exceptional growth.
Apply Now:
If this sounds like something you would like to be part of then please select APPLY NOW or contact Melissa on 03 8756 6033 for any questions or a confidential discussion.